What Do We Need For A Return?
Merchandise must be unused, in original condition, in its original packaging. Receipt or proof of purchase is required to complete your return.
What Is Not Returnable?
Product not purchase through this website. Product that are stained, either by water or other liquids.
Within How Long Should I Inform About My Damage / Defect / Incorrect Item?
For fast processing, we really appreciate if you could get back to us within 48 hours upon receiving a damaged/defect/incorrect item. The return product must reach us within 30 days from the date of purchase.
Within How Long Will The Replacement Product Will Be Delivered?
The replacement product(s) will be delivered within 7 working days from the date of receiving the return parcel to the address as indicated in the original order.
Could I Cancel My Order After Making The Payment?
Yes, but there is a RM30 administration charge on it.
Who Will Bear The Postage Fee?
Postage in the event of a return is to be borne by the customer.
How To Make A Return Goods?
You could fill up the standard "Return Form" and email to us at info@rustynomadgoods.com.
Where Do I Send The Return Products To?
Address: No. 8, Jalan Forest City, FS Int School, Gelang Patah, 81550, Johor. Malaysia. Tel: +60 10 505 3770
Notes:
- Rusty Nomad Goods reserves the right to deny a refund/exchange of the item(s) does not meet the requirement stated.
- Please take note that our products are made from finest leather, each piece will be unique with slight color difference according to the hide's natural characteristics.
- All pictures shown are for illustration purpose only. Actual product may vary due to product enhancement.